Privacy Statement

Introduction

Data Protection and Privacy Notice

Last updated 11/08/2025

Introduction

We take data protection incredibly seriously, we hold data and emails only on encrypted servers and have introduced other measures to keep your data safe.

This privacy policy notice is served by Paws and Palms Therapy. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing/using our website, and or refrain from submitting your personal data to us.

Policy key definitions:

● “I”, “our”, “us”, or “we” refer to the business, Paws and Palms Therapy.

● “you”, “the user” refer to the person(s) using this website.

● GDPR means General Data Protection Act.

● PECR means Privacy & Electronic Communications Regulation.

● ICO means Information Commissioner’s Office.

● Cookies mean small files stored on a user’s computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e)

Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.

What information do we collect, store and process?

Paws and Palms Therapy collects personal information about our clients, to provide Dog training and behavioural modification services and to effectively manage our business relationships. The types of personal information we collect may be business contact details or may include further information to enable us to support you in your dogs training journey. 

We may collect the following information:

·         Name and telephone number

·         Information including email address

·         Demographic information such as postcode, preferences and interests

·         Other information relevant to supporting you and your pet’s needs, like allergies/dietary information.

What we do with the information we gather-

We require the above information to understand you and your pet’s needs and provide you with a better service and for the following reasons:

·         Internal record keeping.

·         To improve our products or/and services.

·         We may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website or Facebook group according to your interests.

Mailing List

● Notify you of news, future courses and events.

These are necessary for:

● Communicating effectively with you.

● Contacting the relevant person in an emergency.

● Health and safety.

● Provide you with a tailored and optimised experience.

● Understanding and improving Diversity in the sector

● Auditing

Lawful basis: Consent

Where our purpose for processing is as follows:

Courses

● Contact you and communicate with you once enrolled on a course and for

the duration of the course.

● To send you your course and assessment certificates at the end of the course.

● To safeguard against potential dietary allergens.

● To supply appropriate/preferred food choices.

● To be able to contact your next of kin if an emergency were to arise at any point during the course.

● External Auditing.

Events

● Contact you and communicate with you prior to an event.

● To send you your attendance certificate after an event.

● To safeguard against potential dietary allergens.

● To supply appropriate/preferred food choices.

Mailing List

● Notify you of news, future courses and events.

These are necessary for:

● Communicating effectively with you.

● Contacting the relevant person in an emergency.

● Health and safety.

● Provide you with a tailored and optimised experience.

● Understanding and improving Diversity in the sector

● Auditing

Data security and protection:

Paws and Palms Therapy are committed to ensuring that your information is secure. Paws and Palms Therapy takes reasonable steps to protect all personal information we hold, from misuse and loss and from unauthorised access, modification or disclosure. All data and laptops are kept in a secure locker and laptops are password protected. We will take reasonable steps to destroy or permanently de-identify your personal information when it is no longer needed.

Access to Personal Information

We respect your right to access personal information Paws and Palms Therapy hold about you. You may request details of personal information which we hold about you under the Data Protection Act (1998). If you believe that any information, we are holding on you is incorrect, please follow the contact details-  vicki@pawsandpalmstherapy.co.uk

Links from our website

Our site may contain links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website. 

Further information

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Events

We will continue to process your information under this basis until you withdraw consent, or it is determined your consent no longer exists.

Mailing Lists

We will continue to process your information under this basis until you withdraw consent, or it is determined your consent no longer exists.

Sharing your information: We do not and will not share your information with third parties.

Internet cookies

Our website site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party

applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on

others.

The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the

About Cookies website which offers guidance for all modern browsers.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

● the right to be informed;

● the right of access;

● the right to rectification;

● the right to erasure;

● the right to restrict processing;

● the right to data portability;

● the right to object; and

● the right not to be subject to automated decision-making including profiling.

Resources & further information

● Overview of the GDPR – General Data Protection Regulation

● Data Protection Act 2018

● Privacy and Electronic Communications Regulations 2003

● The Guide to the PECR 2003

Updating this Policy

Paws and Palms Therapy reserves the right to amend and update this policy

Further information If you have any questions about our privacy policy or require more information concerning our privacy practices, please address your enquiries to vicki@pawsandpalmstherapy.co.uk